Welcome to the Charlotte Chapter of HDI

Mark Your Calendar! 
   -Next Meeting:
   "Fix The Customer!"  November 13, 2008 -- Click for details!
     
We need your participation!
HDI Analyst of the Year 2008
"HDI introduced the HDI Analyst of the Year Award in 2004. Each year, HDI works jointly with the HDI local chapters to identify and award the industry’s top first-level support analyst. Support analysts who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award."
 
To submit an applicant from your team, please complete the following form before November 30th.
 
For full details on the AOY Award, click here.
Charlotte Training Event
HDI Charlotte is looking to host an HDI certification course for the Charlotte technical community.  The training will be either a 1, 2 or 3 day course.

Please complete the following quick survey to help us select which courses listed would be of interest to you.  The most popular course will be chosen.

For more information on the courses, please visit HDI's website.

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HDI Charlotte would like to thank the co-sponsors of the first ever HDI Southeast Regional Officers Summit that took place over the weekend of October 3-5, 2008.  Please visit their sites should you have a need for their services:  

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Previous meeting:  September 18, 2008:
Topic: ITIL Service Level Management: Service Level Management (SLM) is one of five components in the ITIL v2 Service Delivery area. It is arguably the most important set of processes within the ITIL framework. SLM processes provide a framework by which services are defined, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to satisfy the agreements, and costs of services are developed. Click for details!
   
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August 2, 2008 -- Summer Social @ Knights Stadium
-Join your fellow HDI Charlotte members for food and fun at a Knight's baseball game!
Game starts at 7:15.  Doors open and food starts at 6 PM and runs until 7:15 PM.  Post game fireworks.
Click for details!
  
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Newsflash!  February 2008 
Charlotte HDI Chapter awarded 2007 Circle of Excellence Gold Achievement Award.
 
"The prestigious HDI Local Chapter Circle of Excellence Awards acknowledge superior performance of HDI's local chapters and provide a benchmark for local chapters to benefit from and emulate."
  
 
What is HDI?
Founded in 1989, HDI is headquartered in Colorado Springs, Colorado, and is the world's largest membership association for internal and external IT Service and Support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association's global network. [Read more on www.thinkHDI.org]

Forums
As part of our continued effort to bring together and leverage the knowledge of the Charlotte IT Service and Support sector, we have added discussion forums to the website. Here you will have an opportunity to discuss IT service and support related topics with your peers in an open forum designed to invoke and promote discussion. Once you register on the forums, you will be able to receive updates from us about meetings, events and more.

Interested?
If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us -- one of our officers will be more than happy to reach out to you.  Why should I join?

When do we meet next?
Click here to read about our next meeting.
 
 
Platinum Level Chapter Sponsors