Next Local Chapter Meeting – November 17, 2016

RSVPKey Success Factors in Performance Measurement
Thursday, November 17, 2016
11:30 AM – 1:30 PM
Piedmont Natural Gas, 4720 Piedmont Row Drive, Charlotte, NC 28210  —  Auditorium C

Our next HDI Charlotte meeting will be on Thursday, November 17 over lunch from 11:30 AM – 1:30 PM.  We encourage all helpdesk, technical support, vendor, and customer service professionals to attend.

Additionally, we will hold our annual food/donation drive for Second Harvest Food Bank of Metrolina as well as a charity sale of books from our local chapter library.  Expand the section below for additional details:

Click to learn about our donation drive and charity book sale

Help HDI Charlotte give back to the community by donating food or cash and supporting the HDI Charlotte book sale. 

The national and local chapters of HDI are committed to supporting our communities through charitable contributions.  These contributions vary in type and include volunteer time to local organizations, monetary donations, and donations of goods and services.  This year we will continue our tradition of collecting food items and cash to donate to the Second Harvest Food Bank of Metrolina.  We would like to ask that anyone attending the November meeting bring at least 10 unopened, unexpired, non-perishable food items to donate.  As an incentive to donate, we are holding a raffle for a prize valued at $250 for everyone who brings in food to donate.  You will receive one raffle ticket for every 10 food items or $10 cash you donate.  The more food you donate, the more raffle tickets you get, the better your chances to win the raffle prize.  As the holiday season approaches we must not forget that there are needy families who don’t have food on the table during the holiday season.  Help us make a difference for those men, women, and children and help us beat last year’s total and reach a goal of 500+ lbs. of food and cash to donate to help our community!  Monetary donations can be made via cash, check, or credit card.

Additionally, HDI Charlotte is conducting a sale of all books within the chapter library.  The library contains many helpdesk, technology, professional, and educational books that may provide much value to you or your team.  Click here to view a list of the books available to purchase.  The library materials will be available to purchase at the meeting on November 17th and purchases can be made via cash, check, or credit card.  All proceeds from the book sale will be donated to Second Harvest Food Bank of Metrolina.

About Second Harvest Food Bank of Metrolina

Second Harvest Food Bank of Metrolina (SHFBM) strives through education, advocacy, and partnerships to eliminate hunger by the solicitation and distribution of food. We provide a regional distribution warehouse and branches that supply food and grocery items to charitable agencies that assist people in need. If you or your family are in need of assistance, Second Harvest Food Bank of Metrolina and our partner agencies can help. We partner with almost 650 agencies in a 19-county area. These agencies include soup kitchens, emergency pantries, emergency shelters, low-income day cares, senior programs and group homes.

Children at risk of hunger in the Metrolina region is not just a myth, it’s a reality. 18.4% of Second Harvest Food Bank of Metrolina’s service area population lives in poverty, including almost 221,000 children and seniors.  Children at the greatest risk of hunger are those who are in deep, persistent poverty. Second Harvest has several initiatives to help serve these children. Please take a moment to learn about Child Hunger in the Metrolina region and join us in the fight to provide one of their basic needs.

In this presentation, Jeff Rumburg, Managing Partner at MetricNet, uses decades of Desktop Support data to highlight the key success factors in performance measurement from the industry’s top performing Desktop Support organizations!

Key Issues Addressed:

  • How the industry’s top performing Desktop Support groups track and trend their performance!
  • How to use KPIs diagnostically to achieve World-Class Performance!
  • Best Practices in Desktop Support Performance Measurement and Management!

Jeff RumburgPresenter Bio:  Jeff Rumburg
Jeff Rumburg is a co-founder and Managing Partner of MetricNet, where he is responsible for global strategy, product development, and financial operations for the company. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well known companies as American Express, Hewlett-Packard, General Motors, IBM, and Sony.  (Please visit the registration page below for an extended biography).

Click here to learn more and/or register.


blankspacerHDI Charlotte Past News & Events

  • HDI Charlotte Social Event @ Abari: September 15, 2016
    We had an incredibly fun outing at Abari Game Bar in NoDa.  Abari has dozens of classic arcade games, pinball machines, consoles and more!  It was definitely an exciting blast from the past!  Many Thanks to TEKsystems for helping sponsor this event!
  • Annual Forum & Vendor Expo: July 28, 2016
    Thank you to everyone involved in another successful event!

    HDI Charlotte hosted its 9th Annual Technology Forum and Vendor Expo featuring networking, informative presentations, industry-renowned vendors, amazing prizes as well as a delicious pasta bar for lunch. This event continued the tradition as our largest of the year and was a great opportunity to expand our networks while expanding our knowledge through vendor interaction.
    Click here for event photos
    Click here for the event page
    We extend a HUGE THANK YOU to our 2016-2017 local chapter Sponsors who make this event (and all others) possible!
  • Chris Meadows

    Chris Meadows (left) with co-presenter John Reed, Sr. Executive Director at Robert Half Technology

    HDI Charlotte member Chris Meadows – Sr. Manager of IT Support, Lowe’s Companies – recently participated as both judge and presenter for HDI’s 2016 Manager of the Year award.

    Each year, the HDI (Help Desk Institute) – Manager of the Year award honors a service and support manager who has excelled at supporting any or all IT services within their organization. This award recognizes a leader who demonstrates the highest standards of integrity to serve and advance the technical support industry while driving quality actions, getting results, improving performance, and motivating others to make their best contribution in achieving both team and company goals.

    As the 2015 award winner, Meadows was invited by HDI to serve as award judge and presenter during the 2016 HDI Conference in Orlando, Florida which took place 4/11/16 – 4/15/16.   (Click here to view the 2016 award presentation)

  • Annual HDI Charlotte Awards Luncheon – January 8, 2016
    On January 8, we held our 2016 Analyst of the Year Awards Luncheon over a three-course meal at Maggiano’s Little Italy at SouthPark Mall.  Our guest speaker (graciously sponsored by Cherwell) was Anthony Orr and he presented on “Organizational DNA to RNA Synthesis for Operational Excellence.” 
    Click here for event photos
    Click here to read more about the event on our Meetings page
    Congratulations to our winner — Marrissa Nichols with Piedmont Natural Gas.
  • HDI Charlotte Chapter Elections and Food Drive – November 20, 2015
    Thank you to everyone who attended the meeting on Friday, November 20 and participated in our food drive for the Second Harvest Food Bank of Metrolina.  Your generous donations allowed us to donate 168 pounds of food and $85.00 in cash to the food bank.  This is outstanding and will help make the holidays better for people in our community.
    We also elected Chapter Officers for the 2016-2018 term.  Welcome aboard!
    Second Harvest Food Bank of Metrolina
  • Annual Charlotte Checkers Fall Social – Saturday, November 14, 2015
    Charlotte chapter members and their immediate families had a fantastic time experiencing hockey “up close and personal” from a VIP ice-level box in the newly-renovated Bojangles Coliseum.  Click here to find event photos


Charlotte achieves 2015 Circle of Excellence Award

February 2015 — Our chapter has achieved membership within the Circle of Excellence for the eighth year in a row!
Click here to learn more.


What is HDI?

Here’s a quick video introduction on Youtube:  What is HDI?

A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.

Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.

If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.

When do we meet next?
Click here to read about our next meeting.