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Next Meeting: Thursday, July 15, 2010

Date: Thursday, July 15, 2010
Time: 11:30 AM – 1:30 PM
Location: Compass Group | 2300 Yorkmont Road | Charlotte, NC, 28217
 
Topic: IT Service Level Management : Framework of the Organization
There are many important and fundamental, but sometimes overlooked, individual components in Service Level Management (SLM). Once begun, SLM can change how an IT department views its customers, positions itself as a partner in the organization, manages customer expectations, and aligns its resources to the mission of the organization. This overview touches on, highlights, and explores SLM component order, roles, contents, structure, ownership, maintenance, communications, challenges, and benefits. The session will also include suggestions (examples), question/answer, and sharing opportunity.

Register for May 13, 2010 - Joint HDI Chapters Special Event in Charlotte, NC on Eventbrite
 

  
 The HDI Charlotte chapter will be hosting the upcoming Charlotte HDI Support Center Analyst (SCA) course July 12-13th and the HDI Support Center Manager (SCM) course July 14-16th. If you have been waiting for the classes to be in our area now is the time to attend. If you are interested in attending or have any questions please contact Shea Knauff at sknauff@thinkhdi.com or 904-819-6647.
  

    

Save the Date!  HDI Charlotte Summer Social 2010
August 21, 2010 at Knights Stadium @ 6:00pm

Register for August 21, 2010 - HDI Charlotte Summer Social on Eventbrite

   

  

HDI Charlotte welcomes CA as its Platinum Service Management Sponsor!


 

     

HDI Charlotte would like to thank the co-sponsors of our May 2010 HDI joint chapter event featuring Kirk Weisler and Sophie Klossner.
 
 
Please visit their sites should you have a need for their services:


  

      

      
Peak 10 Wins HDI Team Excellence Award

HDI, the world’s largest membership association for IT service and technical support professionals and the premier certification body for the industry, announced Peak 10 as the winner of the 2010 HDI Team Excellence Award for External Support. This award was presented at the 2010 HDI World Conference on Technical Service and Support held recently in Orlando, Fla.
  
“Clients come to Peak 10 for expertise in hosting and managing online systems and delivery of 24×7 comprehensive support, which demands that our Support team be able to address both centralized and localized issues within the scope of the various service level agreements in place for each customer,” said David Jones, the president and chief executive officer of Peak 10.  
Read the full Press Release
 

 

February 2010 PLATINUM Circle of Excellence Award
The HDI National Headquarters is pleased to announce that the HDI Charlotte local chapter has won the Platinum Achievement Award in the annual Circle of Excellence recognition program. The Circle of Excellence program is managed by the HDI national office and awards points to local chapters based on the following areas:
 

. Chapter Growth
. Chapter Management
. Chapter Education / Career Development
. Chapter Professional Development and Contributions

 

 
       

 
   

What is HDI?
Founded in 1989, HDI is headquartered in Colorado Springs, Colorado, and is the world’s largest membership association for internal and external IT Service and Support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association’s global network. Click to read more on HDI’s site.

  
Interested?
If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you. Why should I join?
   
When do we meet next?
Click here to read about our next meeting.