May 23, 2014 – People, Processes and Tools – Group Panel


Date: Friday, May 23, 2014
Time: 11:30 AM – 1:30 PM
Location: Compass Group – 1st Floor Training Room
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Presenter: Group Panel

It’s been several years since we’ve gathered as an HDI Charlotte group and discussed what’s going on in our organizations and shared knowledge about what has or hasn’t worked for us individually. This event is your chance to share knowledge and lessons learned with other local practitioners!

We plan to have some local practitioners as panelists but we’ll be relying on YOU to make this event advantageous to all of us!

Click here for more info.

 Presidents Circle 2012

Charlotte achieves 2013 Circle of Excellence and President’s Circle Awards

March 2014 — Our chapter has achieved membership within the Circle of Excellence for the sixth year in a row!  And thanks to YOUR votes, we are inducted into the the President’s Circle for the third year in a row!

  • KCS: Knowledge-Centered Support – March 21, 2014
    Rick Joslin provided a practical understanding of how to properly integrate the capture, structure, and re-use of knowledge into the incident management process so as to improve service effectiveness and efficiency.
    Click here to find event photos
    Click here for presentation slides
  • AOY Luncheon: Chasing the Dream in 2014! – January 17, 2014
    Analyst of the Year Awards presentation over a 3-course meal at Maggiano’s Italian Restaurant. Presentation by the legendary Kirk Weisler.
    Click here to find event photos
  • The ROI of DIY: Help Customers Help Themselves – November 22, 2013
    As IT organizations continue to face budget restrictions that threaten the quality of services, savvy IT professionals are turning to self-service options.
    Click here to find event photos
    Click here for presentation slides
  • Charlotte Checkers game – October 19, 2013
    HDI Charlotte members and their families only came together for a fun filled evening at the Time Warner Cable Arena.
    Click here to find event photos
  • Want to see our past meetings?
    Visit this page.

What is HDI?

A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.

Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.

If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.

When do we meet next?
Click here to read about our next meeting.