Date: Thursday, March 16, 2017
Time: 11:30 – 1:30pm
Location: Coliseum Centre 6, 2815 Coliseum Centre Drive, Charlotte, NC, 28217 Our next HDI Charlotte meeting will be on Thursday, March 16 over lunch from 11:30 AM – 1:30 PM. We encourage all helpdesk, technical support, vendor, and customer service professionals to attend.
Topic: Introduction to Software Asset Management
The approach to managing new software technologies and platforms has to evolve to reflect the unique challenges those environments pose. Using the same old methods, processes and tools will not keep up with the rapid rate of change, or the data demands of cloud, virtual and mobile assets and their licenses.
In this session, you’ll learn:
Presenter: Roger Williams, Gartner, covers software asset management (SAM) tools, CMDB process and tools, and IT operations discovery tools. His focus is on helping clients choose an appropriate software asset management (SAM) tool for license compliance purposes, as well as creating an effective configuration management database (CMDB) that drives business value. He joined Gartner after an extensive IT career spanning more than 20 years in Fortune 50 retail companies. He is also a published author, international conference speaker and holds numerous certifications across the spectrum of IT disciplines, including HDI’s Support Center Manager certificate and ITIL Expert certification.
HDI recently announced the winners of the 2016 HDI Service Management Awards. These awards are given annually to organizations that have enhanced their service management through exceptional leadership, vision, innovation, and achievement of the highest standards of quality and customer satisfaction.
After a rigorous evaluation process from a hand-picked panel of industry experts and award winning professionals, three finalists were selected for the Knowledge-Centered Support Award. Knowledge-Centered Support is recognized as the set of knowledge management best practices within service management where knowledge is leveraged as an asset of the support organization. The HDI Knowledge-Centered Support Award is given to an organization that has successfully implemented knowledge-centered support adoption. This year’s judges had an exciting outcome, deciding to award two recipients including Lowe’s (HDI Charlotte Chapter Members) and Spectrum Health. On hand to receive the award on behalf of the entire Lowe’s ITS team was Lowe’s KCS Program leaders Chris Meadows, Sr. Manager of IT Support and Gary Ramey, Manager of IT Support (pictured).
HDI Charlotte member Chris Meadows – Sr. Manager of IT Support, Lowe’s Companies – recently participated as both judge and presenter for HDI’s 2016 Manager of the Year award.
Each year, the HDI (Help Desk Institute) – Manager of the Year award honors a service and support manager who has excelled at supporting any or all IT services within their organization. This award recognizes a leader who demonstrates the highest standards of integrity to serve and advance the technical support industry while driving quality actions, getting results, improving performance, and motivating others to make their best contribution in achieving both team and company goals.
As the 2015 award winner, Meadows was invited by HDI to serve as award judge and presenter during the 2016 HDI Conference in Orlando, Florida which took place 4/11/16 – 4/15/16. (Click here to view the 2016 award presentation)
Charlotte achieves 2015 Circle of Excellence Award
February 2015 — Our chapter has achieved membership within the Circle of Excellence for the eighth year in a row!
A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.
If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.
When do we meet next?
Click here to read about our next meeting.