One of the mantras for Knowledge Centered Support is “KCS Is A Journey, Not a Destination.” The KCS journey leverages continual improvement by maturing through a phased adoption model with success represented by specific milestones. By its nature, KCS enables organizations to consistently Capture, Structure and Reuse knowledge assets yet adoption isn’t achieved overnight. To even get started on this journey can seem daunting. This session will provide insight into lessons learned throughout Lowe’s KCS adoption journey for the IT Service Desk. Chris Meadows will share discoveries, challenges and benefits realized from Lowe’s KCS Program. He’ll present the program’s future strategic objectives, key ditches to make sure you avoid along with core foundational aspects for adoption from the KCS Program Manager’s viewpoint.
Charlotte achieves 2013 Circle of Excellence and President’s Circle Awards
March 2014 — Our chapter has achieved membership within the Circle of Excellence for the sixth year in a row! And thanks to YOUR votes, we are inducted into the the President’s Circle for the third year in a row!
A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.
If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.
When do we meet next?
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