Date: Friday, November 21, 2014
Time: 11:30 AM – 1:30PM
Presenter: Jeff Hance, LANDesk
Location: 2300 Yorkmont Road, Charlotte, 28217 – 1st Floor Training Room
The pain point many people experience with customer service is having to wait for a response from a company support agent. Even if it’s 30 minutes, it’s still time customers can’t use a product or service the way it’s intended. That’s why self-service support, such as a customer portal, is essential. A customer self-service portal enables users to find answers to their questions online. In fact, 91% of customers would use an online customer portal if it were available and tailored to their needs. This session will explore how you build a successful self-service portal—and how to get your customers to use it.
The national and local chapters of HDI are committed to supporting our communities through charitable contributions. These contributions vary in type and include volunteer time to local organizations, monetary donations, and donations of goods and services. As part of our community commitment for this year, the HDI Charlotte chapter will hold a food drive in conjunction with the November meeting. All food collected will be donated to the Second Harvest Food Bank of Metrolina. We would like to ask that anyone attending the November meeting bring at least 10 unopened, unexpired, non-perishable food items to be donated. As an incentive to donate, we are holding a raffle for a prize valued at $200 for everyone who brings in food to donate. You will receive one raffle ticket for every 10 food items you donate. The more food you donate, the more raffle tickets you get, the better your chances to win the raffle prize.
Charlotte achieves 2013 Circle of Excellence and President’s Circle Awards
March 2014 — Our chapter has achieved membership within the Circle of Excellence for the sixth year in a row! And thanks to YOUR votes, we are inducted into the the President’s Circle for the third year in a row!
A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.
If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.
When do we meet next?
Click here to read about our next meeting.