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Welcome to the Charlotte Chapter of HDI
Mark Your Calendar!
-Next Meeting: "Fix The Customer!"
November 13, 2008 -- Click for
details!
We need your participation!
HDI
Analyst of the Year 2008
"HDI introduced the HDI Analyst of
the Year Award in 2004. Each year, HDI
works jointly with the HDI local
chapters to identify and award the
industry’s top first-level support
analyst. Support analysts who are
nominated at the local chapter will have
an opportunity to compete with their
peers locally, regionally, and globally
for this prestigious award."
To submit an applicant from your team,
please
complete the following form before
November 30th.
For full details on the AOY Award,
click
here. |
Charlotte Training
Event
HDI Charlotte is looking to host an HDI
certification course for the Charlotte
technical community. The training
will be either a 1, 2 or 3 day course.
Please complete the following
quick survey to help us select which
courses listed would be of interest to
you. The most popular course will
be chosen.
For more information on the courses,
please visit
HDI's website. |
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HDI Charlotte would like to thank the co-sponsors of the
first ever HDI Southeast Regional Officers Summit that
took place over the weekend of October 3-5, 2008.
Please visit their sites should you have a need for
their services:
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Previous meeting: September 18, 2008:
Topic: ITIL Service Level Management:
Service Level Management (SLM) is one of five components
in the ITIL v2 Service Delivery area. It is arguably the most
important set of processes within the ITIL framework. SLM
processes provide a framework by which services are defined,
service levels required to support business processes are agreed
upon, Service Level Agreements (SLAs) and Operational Level
Agreements (OLAs) are developed to satisfy the agreements, and
costs of services are developed.
Click for
details!
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August 2, 2008 -- Summer Social @ Knights Stadium
-Join your fellow HDI Charlotte members for food and fun
at a Knight's baseball game!
Game starts at 7:15. Doors open and food starts at
6 PM and runs until 7:15 PM. Post game fireworks.
Click for
details!
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Newsflash! February
2008
Charlotte HDI Chapter awarded 2007 Circle of
Excellence Gold Achievement Award.
"The prestigious HDI Local Chapter Circle of
Excellence Awards acknowledge superior
performance of HDI's local chapters and provide
a benchmark for local chapters to benefit from
and emulate." |
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What is HDI?
Founded in 1989, HDI is headquartered in Colorado Springs,
Colorado, and is the world's largest membership association for
internal and external IT Service and Support professionals. HDI
is member-focused and remains vendor-neutral in its efforts to
facilitate open, independent networking and information sharing
within the association's global network. [Read more on
www.thinkHDI.org]
Forums
As part of our continued effort to bring together and leverage
the knowledge of the Charlotte IT Service and Support sector, we
have added discussion forums to the website.
Here you will have an opportunity to discuss IT service and
support related topics with your peers in an open forum designed
to invoke and promote discussion. Once you register on the
forums, you will be able to receive updates from us about
meetings, events and more.
Interested?
If you are interested in learning more about the Charlotte
Chapter of the HDI,
presenting, sponsoring or attending one of our meetings, or simply
being included on notifications of events, please
contact us --
one of our officers will be more than happy to reach out to you.
Why should I join?
When do we meet next?
Click here to read about our next meeting.
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Platinum Level Chapter Sponsors |
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