Next Local Chapter Event:

September 19, 2014 – Lessons from the Journey

rsvp

Date: Friday, September 19, 2014
Time: 11:30 – 1:30 PM
Location: Compass Group — Get Directions
Presenter: Chris Meadows, Lowes

Chris Meadows - LowesOne of the mantras for Knowledge Centered Support is “KCS Is A Journey, Not a Destination.”  The KCS journey leverages continual improvement by maturing through a phased adoption model with success represented by specific milestones. By its nature, KCS enables organizations to consistently Capture, Structure and Reuse knowledge assets yet adoption isn’t achieved overnight. To even get started on this journey can seem daunting. This session will provide insight into lessons learned throughout Lowe’s KCS adoption journey for the IT Service Desk. Chris Meadows will share discoveries, challenges and benefits realized from Lowe’s KCS Program. He’ll present the program’s future strategic objectives, key ditches to make sure you avoid along with core foundational aspects for adoption from the KCS Program Manager’s viewpoint.



HDI Charlotte Past Events

  • HDI Charlotte Annual Forum and Vendor Expo – July 24, 2014
    The HDI Charlotte annual Forum and Vendor Expo featured outstanding guest speakers, networking, vendors, over $2,000 in prize giveaways and more. Thanks to all our sponsors, presenters, members and guests for making this year’s conference a resounding success.
    Click here to find event information, slides, photos and more
  • KCS: People, Processes and Tools – Group Panel – May 23, 2014
    It’s been several years since we’ve gathered as an HDI Charlotte group and discussed what’s going on in our organizations and shared knowledge about what has or hasn’t worked for us individually. This event was an opportunity to share knowledge and lessons learned with other local practitioners.We had local practitioners as panelists but the participants made this event advantageous to all of us!A list of well over 20 suggestions/questions from our March meeting surveys was consolidated into three overall topic areas:
    1. People    2. Process    3. Tools
    Click here to find event photos
  • KCS: Knowledge-Centered Support – March 21, 2014
    Rick Joslin provided a practical understanding of how to properly integrate the capture, structure, and re-use of knowledge into the incident management process so as to improve service effectiveness and efficiency.
    Click here to find event photos
    Click here for presentation slides
  • AOY Luncheon: Chasing the Dream in 2014! – January 17, 2014
    Analyst of the Year Awards presentation over a 3-course meal at Maggiano’s Italian Restaurant. Presentation by the legendary Kirk Weisler.
    Click here to find event photos

HDI 25 years


 Presidents Circle 2012

Charlotte achieves 2013 Circle of Excellence and President’s Circle Awards

March 2014 — Our chapter has achieved membership within the Circle of Excellence for the sixth year in a row!  And thanks to YOUR votes, we are inducted into the the President’s Circle for the third year in a row!


What is HDI?

A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.

Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.

Interested?
If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.

When do we meet next?
Click here to read about our next meeting.