May 20, 2016 – Local Chapter Meeting
Al Batten, ISS Infrastructure Manager, Coca-Cola Bottling Co.
Topic: Service Management
Date: Friday, May 20, 2016
Time: 11:30 AM – 1:30 PM
Location: Coliseum Centre 6, 2815 Coliseum Centre Dr, Charlotte, NC, 28217
Our next HDI Charlotte meeting will be on Friday, May 20 over lunch from 11:30 AM – 1:30 PM. We encourage all helpdesk, technical support, vendor, and customer service professionals to attend.
- What is Service Management
- Goals of Service Management
- Service Management Frameworks
- Define YOUR needs and goals
- Planning for Implementation
- Tool Selection
Click here for details and to RSVP!
Mark your calendar for our next events!
July 11-12, 2016 – HDI Support Center Analyst Certification Training
Engage your staff, increase their knowledge and save money with locally-hosted HDI training.
Click here for details and registration information.
July 13-15, 2016 – HDI Support Center Manager Certification Training
This is a great opportunity to train current managers (or high-potential analysts you want to grow) with official HDI training in Charlotte.
Click here for details and registration information.
July 28, 2016 – HDI Charlotte’s Annual Forum and Vendor Expo
Details are being added weekly – Click here to learn more!
HDI Charlotte Past News & Events
Chris Meadows (left) with co-presenter John Reed, Sr. Executive Director at Robert Half Technology
HDI Charlotte member Chris Meadows – Sr. Manager of IT Support, Lowe’s Companies – recently participated as both judge and presenter for HDI’s 2016 Manager of the Year award.
Each year, the HDI (Help Desk Institute) – Manager of the Year award honors a service and support manager who has excelled at supporting any or all IT services within their organization. This award recognizes a leader who demonstrates the highest standards of integrity to serve and advance the technical support industry while driving quality actions, getting results, improving performance, and motivating others to make their best contribution in achieving both team and company goals.
As the 2015 award winner, Meadows was invited by HDI to serve as award judge and presenter during the 2016 HDI Conference in Orlando, Florida which took place 4/11/16 – 4/15/16. (Click here to view the 2016 award presentation)
- Annual HDI Charlotte Awards Luncheon – January 8, 2016
On January 8, we held our 2016 Analyst of the Year Awards Luncheon over a three-course meal at Maggiano’s Little Italy at SouthPark Mall. Our guest speaker (graciously sponsored by Cherwell) was Anthony Orr and he presented on “Organizational DNA to RNA Synthesis for Operational Excellence.”
Click here for event photos
Click here to read more about the event on our Meetings page
Congratulations to our winner — Marrissa Nichols with Piedmont Natural Gas.
- HDI Charlotte Chapter Elections and Food Drive – November 20, 2015
Thank you to everyone who attended the meeting on Friday, November 20 and participated in our food drive for the Second Harvest Food Bank of Metrolina. Your generous donations allowed us to donate 168 pounds of food and $85.00 in cash to the food bank. This is outstanding and will help make the holidays better for people in our community.
We also elected Chapter Officers for the 2016-2018 term. Welcome aboard!
- Annual Charlotte Checkers Fall Social – Saturday, November 14, 2015
Charlotte chapter members and their immediate families had a fantastic time experiencing hockey “up close and personal” from a VIP ice-level box in the newly-renovated Bojangles Coliseum. Click here to find event photos
- HDI Forums Roundtable Event – October 8, 2015
HDI Forums bring together support center leaders to solve problems, brainstorm, provide lessons learned, network and build a stronger community. The HDI Forums provide HDI Forum members with the unique opportunity to collaborate and share thoughts, ideas, best practices, and the most pressing issues facing today’s technical service and support operations. Forum meetings are among HDI’s most valuable membership benefits, giving leadership professionals the opportunity to meet and learn from others who share their passion in an open, non-competitive environment.
- Business Value Dashboards: Your Pathway to Business Impact Alignment – Sept. 18, 2015
Although still a relatively new concept, the business value dashboard (BVD) is piquing the interest of many. I&O leaders are looking for ways to not only show the impact they have on the business, but also to demonstrate that I&O drives value and that it should be viewed as much more than just another operational cost. Learn the primary concepts for building your next BVD and gain an understanding of how to evaluate and purchase appropriate tools. Many thanks to chapter favorite, Jeff Brooks (Gartner) for his insightful presentation.
- Annual Forum & Vendor Expo: August 6, 2015
HDI Charlotte hosted its 8th Annual Technology Forum and Vendor Expo featuring networking, informative presentations, industry-renowned vendors, amazing prizes as well as a delicious Ruth’s Chris Steak House lunch. This event continued the tradition as our largest of the year and was a great opportunity to expand our networks as well as to increase your knowledge of our industry through vendor interaction. Registration was free for HDI members and $10.00 for non-members. For non-members, we signed them up for their first year’s HDI membership at no additional charge. Please visit our Meetings & Events for slides, photo galleries, speaker topics/bios and more!
- HDI has released a new “What is HDI” video worth reviewing. Click here!
Charlotte achieves 2015 Circle of Excellence Award
February 2015 — Our chapter has achieved membership within the Circle of Excellence for the eighth year in a row!
Click here to learn more.
What is HDI?
Here’s a quick video introduction on Youtube: What is HDI?
A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.
If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.
When do we meet next?
Click here to read about our next meeting.