Date: Friday, Nov 22, 2013
Time: 11:30 AM – 1:30 PM
Location: Compass Group | 2300 Yorkmont Road, Charlotte NC, 28217 – 1st Fl Training Room | Directions
Presenter: Matt Neigh
Think there’s no magic bullet that simultaneously reduces call volumes AND improves customer experiences? Think again. As IT organizations continue to face budget restrictions that threaten the quality of services, savvy IT professionals are turning to self-service options. After all, it costs 73% more to resolve at level 1 than it does at level 0 (self service). In this one session, you’ll discover how self-service is revolutionizing the service desk and how you can help customers help themselves.
Is there a support staff on your team who demonstrates superior commitment, dedication, and service to your customers? Here’s your chance to earn them some recognition!
A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.
Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.
Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.
If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.
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