About Us

The Charlotte Chapter of the Help Desk Institute was established in January 2004 by local practitioners interested in a common goal: To leverage best  practices and promote brainshare amongst leaders in the Service and Support Industry.

As a chapter, we have since grown to over 100 members actively involved in bi-monthly meetings with upwards of 75 individuals in attendance. We host nationally recognized speakers such as Kirk Weisler and offer presentations from world-renowned businesses like Cisco and BMC.

Our success as a chapter has also afforded us significant sponsorships.

The HDI Charlotte Chapter Board of Officers has representation from companies such as Compass Group, Aon Hewitt, HRG,Peak10 and Robert Half.

Our focus remains simple — to provide a forum that supports the overall goals of HDI:

  • Dynamic collaborations providing members with the opportunity to meet in a local group setting to network and share ideas with other professionals in similar roles and industries.
  • Informative and thought-provoking industry reports, publications, and benchmarking tools keeping you abreast of the latest industry trends and practices
  • Internationally-recognized, standards-based skills building training and certification programs available in instructor-led and online settings.
  • Bringing together renowned industry leaders to facilitate learning and participation at the largest gathering of IT Service and Support professionals in the world.

Mission
HDI Charlotte seeks to be the premiere professional organization for the Customer Service, Service Desk, Helpdesk, and infrastructure and support services community in the Charlotte metro region.

Vision
HDI Charlotte’s focus is to present added value to our constituency and deliver quality programs that present interesting topics and opportunity for our members to grow personally and professionally.

Values
To educate, inform, communicate and include our constituency in programs that promote excellence in Customer Service, Service Desk, Helpdesk, and infrastructure and support services.

Bylaws
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  • Charlotte Calendar

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  • Circle of Excellence

    HDI National Headquarters is pleased to announce that the HDI Charlotte local chapter has won the Platinum Achievement Award in the annual Circle of Excellence recognition program for the second year in a row. The Circle of Excellence program is managed by the HDI national office and awards points to local chapters based on the following areas:
     
    . Chapter Growth
    . Chapter Management
    . Chapter Education / Career Development
    . Chapter Professional Development and Contributions
     

  • Research Corner


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