Master’s degree in Computer Information Systems and MBA, working in a senior management position in a successful growth focused organization. Over 15 years of experience in Information Technology, including 9 years of management experience in Customer Service, including Call Centers & Help Desks. Expertise in ITIL Service Desk & HDI Best Practices. Proven experience with turn-around organizations and superior team building resulting in high levels of customer service. Demonstrated Project Management proficiency and considered an industry expert. Demonstrated proficiency in communications with Senior and Executive Management, as well as a supreme attention to detail. Customer satisfaction driven and a keen business sense.