Next Local Chapter Meeting

Topic:  Managing Office 365 with SCCM
Date:  Thursday, September 21, 2017
Time:  11:30 AM – 1:30 PM
Location: Coliseum Centre 6 | 2815 Coliseum Centre Drive | Charlotte, NC, 28217

RSVPOur next HDI Charlotte meeting will be on Thursday, September 21 over lunch from 11:30 AM – 1:30 PM. We encourage all helpdesk, technical support, vendor, and customer service professionals to attend.

Topic: Managing Office 365 with SCCM

Join us to learn from Microsoft’s Jamin Almond as he covers topics around the requirements for managing the Office 365 client using SCCM. He’ll also demonstrate the delployment of O365 and well as the setup of servicing.

Click here to register today!

blankspacer2017 Annual Fall Social – It’s Hockey Time!

Date:  Saturday, October 14, 2017
Time:  5:30pm
Location: Bojangles Coliseum

RSVPCharlotte HDI announces its annual Fall event for 2017 — A social at a Charlotte Checkers Hockey Game!  We’ve reserved a private VIP ice-level box for up to 50 of us!   If we’re lucky, Chubby will be making a guest appearance!

Due to cost and seating, this event is restricted to current HDI Charlotte members and their immediate families only.

Tickets are $5 each collected here when you register through Eventbrite.   At the event we will give you that $5/ticket back (in cash) as well as $10/ticket in food vouchers. For example, if you have three people attending, you will receive $15 cash back as well as $30 in food vouchers at the event. We take this approach as a non-profit to ensure we cover the costs of the tickets we have to reserve in advance.  If you register and aren’t able to attend, we will use your $5/ticket towards the event cost.

Click here to register today!



blankspacerHDI Charlotte Past News & Events

  • Annual Forum & Vendor Expo: July 20, 2017
    Hosted at the U.S. National Whitewater Center, Charlotte, NC
    Thank you to everyone involved for another
    successful event!

    HDI Charlotte Officers and Event Speakers

    HDI Charlotte hosted its 10th Annual Technology Forum and Vendor Expo featuring networking, informative presentations, industry-renowned vendors, amazing prizes and more!
    Click here for the event page
    We extend a HUGE THANK YOU to our 2017-2018 local chapter Sponsors who make this event (and all others) possible!

  • Cut the ITIL Anchor – May 18, 2017
    HDI Charlotte was treated to a presentation by Matthew Hooper Digital Tranformentalist at Ivanti who explained how Lean ITSM and DevOps can accelerate business velocity covering such topics as:

    • How DevOps, continual deployment and other agile methods can improve governance.
    • How to Transform your ITSM disciplines and systems into velocity engines instead of control systems.
    • How to Identify the four challenges to enterprise agility and how ITSM can morph to meet the need.

    Please visit our meetings page for additional details about this meeting.

  • Introduction to Software Asset Management – March 16, 2017
    HDI Charlotte was treated to a presentation by Roger Williams, Gartner, who introduced us to the approach of managing new software technologies and platforms via SAM. Please visit our meetings page for additional details about this meeting.
  • Annual HDI Charlotte Awards Luncheon – January 6, 2017
    On January 6, we held our 2017 Analyst of the Year and Desktop Support Technician of the Year Awards Luncheon over a three-course meal at Maggiano’s Little Italy at SouthPark Mall. Our guest speaker was Tom Cooper ( and he presented on “Becoming A Person of Influence – Two Secrets to Incredible Customer Service.”
    Click here for event photos
    Click here to read more about the event on our Meetings page
    Congratulations to our winners:
    Analyst of the Year: Dianne Crawford, Compass Group.
    Desktop Support Technician of the Year: Steven Kuykendall, Piedmont Natural Gas
  • Lowe’s honored with HDI’s Knowledge-Centered Support Award

    Lowe’s KCS Program leaders Chris Meadows, Sr. Manager of IT Support and Gary Ramey, Manager of IT Support

    HDI recently announced the winners of the 2016 HDI Service Management Awards. These awards are given annually to organizations that have enhanced their service management through exceptional leadership, vision, innovation, and achievement of the highest standards of quality and customer satisfaction.

    After a rigorous evaluation process from a hand-picked panel of industry experts and award winning professionals, three finalists were selected for the Knowledge-Centered Support Award. Knowledge-Centered Support is recognized as the set of knowledge management best practices within service management where knowledge is leveraged as an asset of the support organization. The HDI Knowledge-Centered Support Award is given to an organization that has successfully implemented knowledge-centered support adoption. This year’s judges had an exciting outcome, deciding to award two recipients including Lowe’s (HDI Charlotte Chapter Members) and Spectrum Health. On hand to receive the award on behalf of the entire Lowe’s ITS team was Lowe’s KCS Program leaders Chris Meadows, Sr. Manager of IT Support and Gary Ramey, Manager of IT Support (pictured).

  • Key Success Factors in Performance Measurement – November 17, 2016
    HDI Charlotte was treated to a presentation by Jeff Rumburg, Managing Partner at MetricNet, who explained the key success factors in performance measurement from the industry’s top performing Desktop Support organizations. Additionally, as part of our annual food drive and our (new) book sale, we collected 82lbs. of food, $60 in cash as well as $31 (six books and two Focus Series books) which we donated to the Second Harvest Food Bank. Thank you to all who participated! Please visit our meetings page for additional details about this meeting.
  • HDI Charlotte Social Event @ Abari: September 15, 2016
    We had an incredibly fun outing at Abari Game Bar in NoDa. Abari has dozens of classic arcade games, pinball machines, consoles and more! It was definitely an exciting blast from the past! Many Thanks to TEKsystems for helping sponsor this event!

Charlotte achieves 2016 Circle of Excellence and President’s Circle Awards

April 2017 — Our chapter has achieved membership within the Circle of Excellence for the ninth year in a row!
We also regained the add-on award for the President’s Circle which is our fifth time earning that.
Click here to learn more.


What is HDI?

Here’s a quick video introduction on Youtube: What is HDI?

A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.

Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.

If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.

When do we meet next?
Click here to read about our next meeting.