Next Local Chapter Meeting
July 20, 2017
Annual Technology Forum & Vendor Expo


HDI Charlotte is pleased to announce our 10th Annual Technology Forum & Vendor Expo featuring networking, informative presentations, a vendor expo, amazing prizes, and more.

This is our biggest event of the year and is a great opportunity to network and expand your knowledge through vendor interaction and fantastic speakers. We encourage anyone in the scope of technology support (Analysts, Team Leads, Managers, Directors, Execs) to attend.

This year’s event will be held in a private conference room at the U.S. National Whitewater Center with a balcony overlooking the waterpark. We’re very excited to try out this new venue. It offers the opportunity to continue networking activities into happy hour and a live music event later that evening for those interested.

Click here for full details and the link to RSVP.  Registration is free but (as of June 25), we’re more than 2/3’s  sold out.  Seating is limited and a reservation is required to attend.

See you there!blankspacer


blankspacerHDI Charlotte Past News & Events

  • Cut the ITIL Anchor – May 18, 2017
    HDI Charlotte was treated to a presentation by Matthew Hooper Digital Tranformentalist at Ivanti who explained how Lean ITSM and DevOps can accelerate business velocity covering such topics as:

    • How DevOps, continual deployment and other agile methods can improve governance.
    • How to Transform your ITSM disciplines and systems into velocity engines instead of control systems.
    • How to Identify the four challenges to enterprise agility and how ITSM can morph to meet the need.

    Please visit our meetings page for additional details about this meeting.

  • Introduction to Software Asset Management – March 16, 2017
    HDI Charlotte was treated to a presentation by Roger Williams, Gartner, who introduced us to the approach of managing new software technologies and platforms via SAM. Please visit our meetings page for additional details about this meeting.
  • Annual HDI Charlotte Awards Luncheon – January 6, 2017
    On January 6, we held our 2017 Analyst of the Year and Desktop Support Technician of the Year Awards Luncheon over a three-course meal at Maggiano’s Little Italy at SouthPark Mall. Our guest speaker was Tom Cooper ( and he presented on “Becoming A Person of Influence – Two Secrets to Incredible Customer Service.”
    Click here for event photos
    Click here to read more about the event on our Meetings page
    Congratulations to our winners:
    Analyst of the Year: Dianne Crawford, Compass Group.
    Desktop Support Technician of the Year: Steven Kuykendall, Piedmont Natural Gas
  • Lowe’s honored with HDI’s Knowledge-Centered Support Award

    Lowe’s KCS Program leaders Chris Meadows, Sr. Manager of IT Support and Gary Ramey, Manager of IT Support

    HDI recently announced the winners of the 2016 HDI Service Management Awards. These awards are given annually to organizations that have enhanced their service management through exceptional leadership, vision, innovation, and achievement of the highest standards of quality and customer satisfaction.

    After a rigorous evaluation process from a hand-picked panel of industry experts and award winning professionals, three finalists were selected for the Knowledge-Centered Support Award. Knowledge-Centered Support is recognized as the set of knowledge management best practices within service management where knowledge is leveraged as an asset of the support organization. The HDI Knowledge-Centered Support Award is given to an organization that has successfully implemented knowledge-centered support adoption. This year’s judges had an exciting outcome, deciding to award two recipients including Lowe’s (HDI Charlotte Chapter Members) and Spectrum Health. On hand to receive the award on behalf of the entire Lowe’s ITS team was Lowe’s KCS Program leaders Chris Meadows, Sr. Manager of IT Support and Gary Ramey, Manager of IT Support (pictured).

  • Key Success Factors in Performance Measurement – November 17, 2016
    HDI Charlotte was treated to a presentation by Jeff Rumburg, Managing Partner at MetricNet, who explained the key success factors in performance measurement from the industry’s top performing Desktop Support organizations. Additionally, as part of our annual food drive and our (new) book sale, we collected 82lbs. of food, $60 in cash as well as $31 (six books and two Focus Series books) which we donated to the Second Harvest Food Bank. Thank you to all who participated! Please visit our meetings page for additional details about this meeting.
  • HDI Charlotte Social Event @ Abari: September 15, 2016
    We had an incredibly fun outing at Abari Game Bar in NoDa. Abari has dozens of classic arcade games, pinball machines, consoles and more! It was definitely an exciting blast from the past! Many Thanks to TEKsystems for helping sponsor this event!
  • Annual Forum & Vendor Expo: July 28, 2016
    Thank you to everyone involved in another successful event!

    HDI Charlotte hosted its 9th Annual Technology Forum and Vendor Expo featuring networking, informative presentations, industry-renowned vendors, amazing prizes as well as a delicious pasta bar for lunch. This event continued the tradition as our largest of the year and was a great opportunity to expand our networks while expanding our knowledge through vendor interaction.
    Click here for event photos
    Click here for the event page
    We extend a HUGE THANK YOU to our 2016-2017 local chapter Sponsors who make this event (and all others) possible!
  • Chris Meadows

    Chris Meadows (left) with co-presenter John Reed, Sr. Executive Director at Robert Half Technology

    HDI Charlotte member Chris Meadows – Sr. Manager of IT Support, Lowe’s Companies – recently participated as both judge and presenter for HDI’s 2016 Manager of the Year award.

    Each year, the HDI (Help Desk Institute) – Manager of the Year award honors a service and support manager who has excelled at supporting any or all IT services within their organization. This award recognizes a leader who demonstrates the highest standards of integrity to serve and advance the technical support industry while driving quality actions, getting results, improving performance, and motivating others to make their best contribution in achieving both team and company goals.

    As the 2015 award winner, Meadows was invited by HDI to serve as award judge and presenter during the 2016 HDI Conference in Orlando, Florida which took place 4/11/16 – 4/15/16. (Click here to view the 2016 award presentation)

Charlotte achieves 2016 Circle of Excellence and President’s Circle Awards

April 2017 — Our chapter has achieved membership within the Circle of Excellence for the ninth year in a row!
We also regained the add-on award for the President’s Circle which is our fifth time earning that.
Click here to learn more.


What is HDI?

Here’s a quick video introduction on Youtube: What is HDI?

A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.

Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.

If you are interested in learning more about the Charlotte Chapter of the HDI, presenting, sponsoring or attending one of our meetings, or simply being included on notifications of events, please contact us — one of our officers will be more than happy to reach out to you.

When do we meet next?
Click here to read about our next meeting.