Meetings & Events

Next Meeting: Thursday, September 16, 2010

Date: Thursday, September 16, 2010
Time: 11:30 AM – 1:30 PM
Location: Compass Group | 2300 Yorkmont Road | Charlotte, NC, 28217
 
Topic: Using a Quality Assurance Program to Improve Customer Satisfaction
Customer satisfaction is a key element of any successful helpdesk or service desk. How do you know if your customers are satisfied? How can you implement quality controls to ensure that guidelines are followed and deliverables are met? This presentation will focus on the implementation of a quality assurance program at TIAA-CREF, beginning with where they started and concluding with where they are now. The presentation will also offer guidelines on ways to implement a quality assurance program at your organization.



 

Just posted!  Sunday, September 26, 2010 Charlotte Social Media for Service Management Training These days, social media tools are as common as cell phones, reality TV and celebrity award shows. By embracing social media tools and skills to market your business, you are amplifying the voice of your current customers and potential communities. This voice is strong and has the ability to change the perception of your company more than any multi-million dollar marketing campaign. The best part is, most of these tools are readily available with infinite possibilities. The pervasive hyperbole of social media is affecting businesses like yours every day. Waiting to implement a social media presence for your business is no longer optional. This hands-on one-day workshop is designed to introduce rudimentary social media tools and skills, such as, Facebook, identity awareness, Twitter and dialogue engagement. Discover the fundamentals of creating a social media presence and see firsthand how organizations are using it to brand their business, communicate with their customers and expand their community. You will leave this workshop with a social media plan and practical ideas that you can implement immediately. Click to learn more or register!