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Welcome to HDIConnect!


HDIConnect is an interactive forum purpose-built to bring together like-minded practitioners and thought leaders in technical support and service management. A complimentary benefit for the community, HDIConnect provides you with unprecedented access to the best minds and resources in the technical support and service management world. Join today and experience a new level of peer learning, collaboration, knowledge sharing, and resources and research that you won’t find anywhere else.

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Community Spotlight


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Elisabeth B. Hunt is an active community member who provides outstanding influence and contributions to HDIConnect. As thanks, we're featuring her in the HDI Member Spotlight. She started with a degree in biology and later transitioned to Species 360, an international non-profit organization that maintains an online database of wild animals under human care as the Director of Member Support and Training. Click here to learn more about Elisabeth.

Do you want to be in the spotlight? Join the HDI Community today and begin participating in HDIConnect to get recognized!

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  • From : Communities>>Ask Your Network
    We require our techs to wear a mask any time they are not at their desks. Our desks are more than 6ft. apart with 6' walls between them.  HOWEVER, we are currently having out techs who answer the phone...
  • From : Communities>>Ask Your Network
    ...to take our crisis survey!  What does the survey cover? COVID-19 threw employees, customers/consumers, and entire industries into disarray, testing organizations' crisis response readiness. In this...
  • From : Communities>>Ask Your Network
    We have short(er) walls between our techs, so they installed plexiglass on top of the walls so it's a good 6'+ tall now between the techs.  We are required to wear masks when in the building, but can...